Responsible Gambling
Play Smart, Stay Safe
At shoei44, responsible gambling is not just a policy — it is part of how we operate every day. This page provides guidance, self-control tools and support resources to ensure your playing experience stays within healthy limits.
Need Immediate Help?
The shoei44 Team Is Here to Help You
Contact our customer service team via live chat or email if you need assistance with betting limits, account controls or responsible gambling support.
Our Principles
Six Pillars of Responsible Gambling
shoei44's approach to responsible gambling is built on six core principles that protect players' interests at every level.
Age 21+ Verification
Every registration at shoei44 goes through an age check. Players must be at least 21 years old and may be asked to provide identity documents such as MyKad at any time. This is an absolute requirement with no exceptions.
Personal Deposit Limits
Players can set daily, weekly or monthly deposit limits through account settings. These limits take effect immediately and are designed to help you stay within a budget you set yourself, not one decided by someone else.
Rest and Break Periods
If you feel you need a short break, the play break function lets you temporarily suspend your account — whether for a few hours, a few days or longer. No approval is needed; your action takes effect immediately.
Self-Exclusion
Self-exclusion allows you to close your shoei44 account for an extended period if you find that gambling is beginning to affect your daily life. Once enforced, requests to reopen the account will go through a strict review.
Promotional Display Controls
Players who are on a break or self-exclusion will not receive any promotional communications or bonuses from shoei44. This includes emails, notifications and personal offers throughout the active control period.
Dedicated 24/7 Support
The shoei44 customer service team, available 24/7 via live chat and email, is trained to handle responsible gambling issues with care in both Bahasa Melayu and English.
Warning Signs
Recognise the Signs of Gambling Problems
Gambling that is becoming a problem often shows certain signs. Review this list honestly — if several of the following apply to you, it is time to seek help. ⚠️
You regularly play longer or spend more than you originally planned.
You try to recover losses by continuing to bet without stopping.
You hide your gambling activity from family or friends.
Money for daily needs such as bills, food or rent is being used for gambling.
You feel anxious, irritable or stressed when you are unable to gamble.
Gambling is affecting your work performance, relationships or mental health.
You borrow money solely for the purpose of gambling.
Next Steps
What You Should Do
First Step: Acknowledge the Situation
Acknowledging that gambling is becoming a problem is the most courageous and most important step. There is no shame in seeking help — it is a responsible action.
Contact shoei44 Support
Log in to your account and contact our live chat team. We can help you activate deposit limits, a play break or self-exclusion right away — without unnecessary questions.
Professional Help Resources
For further support, you can seek help from professionals in Malaysia. The Department of Social Welfare (Jabatan Kebajikan Masyarakat / JKM) and Government Hospitals provide free counselling services for addiction issues. Get help without delay.
Email Us Directly
If you prefer to communicate in writing, send an email directly to our team at [email protected] stating your needs. All communications are kept fully confidential.
Control Is in Your Hands
Self-Control Tools at shoei44
All of the following tools are available free of charge to every registered player at shoei44. You do not need to wait for approval — activate them yourself through account settings or contact our support team.
Deposit Limit
Set the maximum amount that can be deposited within a daily, weekly or monthly period. This limit cannot be increased immediately — there is a waiting period to protect you.
Loss Limit
Set a maximum loss limit per session or specific period. When this limit is reached, the system will automatically block further betting until the period ends.
Play Break
Suspend your account temporarily — from 24 hours to several weeks. All fund balances are protected and can be accessed once the break period ends. 🔒
Self-Exclusion
The strictest option — close your account permanently or for an extended period. Useful for players who need greater distance from gambling activity.
shoei44's Promise
Our Commitment to Malaysia Players
Responsible gambling is part of shoei44's identity as an online gambling platform operating under international licensing. We do not merely comply with regulations — we believe that a safe gaming environment benefits everyone.
Our team undergoes ongoing training to identify usage patterns that may indicate risk. If we detect signs of concern, we may contact you proactively — not to intrude, but as a sign that we care.
The minimum deposit at shoei44 is RM10 for all payment methods. We encourage players to start with an amount they are comfortable with and set limits before they begin — not after a problem arises.
International Licence
Operating under international licensing standards with regular audits.
24/7 Support
Live chat and email team operating at all times in Bahasa Melayu.
Strict Age Verification
MyKad and document checks are used to verify the 21+ age requirement.
Continuous Monitoring
Our system monitors gameplay patterns to detect risk early.
FAQ
Responsible Gambling FAQ
Answers to questions frequently asked by shoei44 players about self-control tools, account limits and self-exclusion.